REMINDER TO MEMBERS

Current personal information is important when your power is out

Did you know we have a computerized outage reporting system? We do, but it's only as good as the information it contains.  When you call to report an outage, it knows you by one of two things:

1.) Your telephone number or,

2.) Your account number. 

When the lights go out, many people don't know their account number by memory, so if they get the automated system they'll type in their phone number.  It's an issue though if our system does not have the same number a member is inputting.  A member may have moved or gotten a new phone number and forgotten to update their information with us.  Without the right number, the computer can't log the outage.  So, if you've changed your phone number lately, give us a call at 903-763-2203 and let us update your records.  It may save you some frustration later.

Learn Safety & Conservation with Touchstone Energy Tools

At WCEC, it’s important to us that we offer our members educational tools, so they are able to make smart decisions about electricity use.  Now, quick residential energy efficiency tips are just a few mouse clicks away.  Because WCEC is a Touchstone Energy Partner, our members can now take advantage of some simple web based applications known as "Touchstone Energy $avers."  These tools include a Light Bulb Energy Saver, which swiftly calculates dollars saved by replacement of CFLs, as well as tips about selecting an efficient water heater.  There’s also an excellent Virtual House Tour which offers information and instruction on home energy efficiency.

And, the whole family can learn energy saving tips, become educated on renewable energy options, and also play educational and fun games about energy by visiting the Touchstone Energy Kids Zone.  It’s a cool place for all to learn about electricity, energy savings and very importantly, electrical safety.  Check it all out by clicking on these links:   www.touchstoneenergysavers.com     and   www.touchstoneenergykids.com